To apply, you will only have to fill a short form on our website that will take you less than 5 minutes.

 

Job Title: Virtual Assistant

 

About the Company:

Our client is a US-based property management company that manages approximately 350 units.

 

Job Description:

Our client is looking for a Virtual Assistant to help their four-person team with administrative tasks. This role will free up the team to focus on growing the business. You will be responsible for various administrative duties to support the property management operations.

 

Responsibilities of the role:

• Process utility bills and charge them to tenants.

• Write payer vacate notices.

• Write owner delinquency emails.

• Upload new photos to property pages.

• Add new properties in AppFolio.

• Track owner, tenant, and vendor insurance.

• Process incoming insurance documents.

• Handle invoicing.

• Prepare lease renewals.

• Review unit inspections.

• Put in work orders.

• Manage dispositions for tenants who have moved out.

• Handle prospective tenant communication.

• Gather estimates for maintenance.

• Find appliance replacements.

• Send basic welcome letters and texts.

• Send access emails.

• Rename receipt documents.

• Answer phones (optional but preferred).

 

Required Experience and Qualifications:

• Experience is preferred, with more experience being better.

• C2 or native English level is required to communicate with tenants and owners.

• Must be comfortable communicating on the phone.

• Must be comfortable working remotely.

• Must be comfortable using a time tracker.

 

Preferred Skills:

• Bilingual in Spanish is a bonus.

• Experience with AppFolio is a big plus.

• Access to resources for help if needed.

 

Personality:

• Candidates should be committed.

• Candidates should require minimal oversight and handholding.

 

Software & Tools:

• AppFolio (preferred)

• Slack, Gmail, Microsoft Teams, or WhatsApp Business (for communication)

 

Schedule:

Monday through Friday

9:00 AM to 5:00 PM Pacific Standard Time

Some flexibility with hours is possible.

 

Salary and Benefits:

• Payment in USD or Local Currency according to candidate's preference.

• Full-time remote opportunity.