Job Title: Bilingual Appointment Setter

 

About the Company:

Our Client supports healthcare professionals and patients by providing appointment management and scheduling services. They play a key role in ensuring seamless communication and coordination between physicians and their patients.

 

Job Description:

We are seeking a Bilingual Appointment Setter (English & Spanish) to assist physicians and patients with scheduling, follow-ups, and communication. This role is ideal for someone highly organized, empathetic, and skilled at customer service in a fast-paced healthcare environment.

 

Responsibilities:

• Manage physicians’ calendars, including appointments, medical shifts, and conferences.
• Confirm and book patient appointments via phone, email, text, or EMR systems.
• Make outbound calls to confirm appointments, follow up with patients, and manage cancellations or reschedules.
• Collect and update patient information in EMR/CRM systems.
• Verify insurance details and coordinate with insurance companies when needed.
• Support patient onboarding and follow-up, serving as a reliable point of contact.
• Maintain accurate appointment records using spreadsheets or CRM/EMR systems.

 

Required Experience and Qualifications:

• Bilingual: Fluent in English & Spanish (verbal and written).
• Clear, professional phone presence.
• Comfortable handling a high volume of inbound and outbound calls daily.
• Strong customer service skills: friendly, empathetic, and able to handle objections.
• Highly organized, detail-oriented, and able to manage multiple tasks.
• Proficiency with scheduling tools, CRM/EMR systems, Google Workspace, and VoIP phone systems.

 

Preferred Skills:

• Self-starter, proactive, and resourceful.
• Quick learner, adaptable to dynamic environments.
• Excellent listening and communication skills.
• Comfortable in a fast-paced setting with high patient interaction.

 

Personality:

• Strong interpersonal skills, with a focus on patient care.
• Able to work independently and collaboratively as part of a team.

 

Software & Tools:

• EMR/CRM systems
• Google Workspace
• VoIP phone systems

 

English Level:

Fluent in English and Spanish, verbal and written.

 

Schedule:

Remote position. Fast-paced healthcare environment with daily provider and patient interaction. 9am-6pm PST, with potential for overtime, including Saturdays. 4 working days per week, 1 day as a backup and 2 days off on a rotating schedule / Sunday always off.

 

Compensation & Benefits:

Payment in USD or Local Currency according to your preference.