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Job Title: Admin Assistant

 

About the Company:

Our client is a crisis intervention transportation company that primarily works with at-risk teenagers. They provide transportation and intervention services to various programs across the United States for young people struggling with mental health, addiction, or behavioral issues who are refusing treatment.

 

Job Description:

Our client is seeking a detail-oriented and efficient Project-Based Admin Assistant to support their operations. This role is crucial for managing the administrative tasks associated with crisis intervention cases, ensuring accuracy and timeliness in documentation and communication. The ideal candidate will be able to handle a high volume of tasks with precision, as there is no room for error in client and agent documentation.

The role involves managing documentation for parents and agents, including agreements and itineraries. As cases progress, the admin assistant may also be involved in monitoring ongoing cases and assisting with necessary adjustments due to unforeseen circumstances like flight delays or client cooperation issues. This is a project-based role with the potential for growth and expanded responsibilities.

 

Responsibilities of the role:

• Prepare and send various forms to parents and agents, including agreements and itineraries.

• Ensure all documentation is accurate, with correct dates of birth and spellings.

• Manage and organize case documentation using systems like DocuSign.

• Assist in monitoring ongoing cases and making necessary adjustments.

• Handle administrative tasks related to pre-case and post-case activities.

 

Required Experience and Qualifications:

• Experience in administrative or dispatch roles, preferably in medical or crisis intervention settings.

• Familiarity with HIPAA compliance and related regulations.

• Proficiency in data entry and document management.

• Strong attention to detail and accuracy.

• Ability to work efficiently and manage multiple tasks simultaneously.

 

Preferred Skills:

• Experience with DocuSign or similar e-signature platforms.

• Familiarity with communication tools like Microsoft Teams and WhatsApp.

• Experience working in a remote or flexible schedule environment.

 

Personality:

• Highly organized and meticulous.

• Proactive and able to work independently.

• Excellent communication skills, both written and verbal.

• Adaptable and able to handle urgent and unpredictable situations.

 

Software & Tools:

• DocuSign (or similar e-signature software)

• Microsoft Teams

• WhatsApp

 

Schedule:

As needed, with potential for flexible hours based on case volume.

Availability to respond to urgent requests.

 

Salary and Benefits:

• Payment in USD or Local Currency according to candidate's preference.

• Full-time remote opportunity.