Job Title: Virtual Assistant

 

About the Company:

Our client operates a diverse range of retail stores with an online presence. They aim to enhance customer service by managing inquiries effectively and ensuring seamless communication through various channels.

 

Job Description:

The Remote Administrative Assistant will manage customer inquiries, provide information, and support various administrative tasks. This role requires strong communication skills in English and the ability to handle multiple responsibilities efficiently.

 

Core Responsibilities:

• Answer phone calls and provide clear information to customers.

• Relay messages and inquiries to the appropriate team members.

• Handle basic customer service questions such as store hours and location information.

• Perform administrative tasks as assigned, including research and scheduling.

• Use WhatsApp for direct communication and task management.

• Assist in finding TikTok influencers and setting up meetings.

• Support social media activities related to TikTok.

 

Required Experience and Qualifications:

• Fluent in English with clear communication skills.

• Ability to manage multiple tasks effectively.

• Experience in customer service or administrative roles is preferred.

• Proficient in using communication tools like WhatsApp.

 

Preferred Skills:

• Experience with social media platforms, especially TikTok.

• Resourceful in researching and providing solutions.

• Familiarity with video editing or design tools like Canva is a plus.

 

Personality:

• Resourceful and intelligent with a proactive approach to problem-solving.

• Comfortable working independently and managing time efficiently.

• Open to learning new tools and methods to enhance productivity.

 

Software & Tools:

• WhatsApp for communication and task management.

• Basic office software for administrative tasks.

• Social media tools and platforms as needed.

 

English Level:

C2, Native

 

Schedule:

9 - 5 EST

 

Salary and Benefits:

Payment in USD or Local Currency according to candidate’s preference.