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Job Title: Customer Service Agent

 

About the Company:

Our client operates three home services companies, including cleaning, construction, and other related services. They are transitioning from an onsite operation to a fully remote setup and are looking for a remote agent to handle incoming calls and customer inquiries.

 

Job Description:

Our client is seeking a dedicated Customer Service Agent to manage incoming calls and customer inquiries for their home services businesses. This role is crucial for maintaining customer satisfaction and ensuring smooth operations in a fully remote environment. Training will be provided for this position.

 

Responsibilities of the role:

• Handle incoming calls and customer inquiries.

• Schedule and reschedule appointments with clients.

• Follow up with customers to ensure timely responses.

• Manage customer interactions professionally and calmly, especially with angry or frustrated customers.

 

Required Experience and Qualifications:

• Native or C2 English level (client-facing role).

• Confident and comfortable speaking with customers over the phone.

• Strong customer service and problem-solving skills.

• Experience scheduling and rescheduling appointments with clients.

• Strong computer skills and the ability to learn new software quickly.

• Reliable, high-speed internet connection with very good Wi-Fi.

• A quiet, professional workspace suitable for handling customer calls.

 

Preferred Skills:

• Prior experience in the home services industry (construction, cleaning, or similar).

• Experience with Workiz.

• Familiarity with Jobber and Tresta.

• Flexible and open to working weekends in the future.

 

Personality:

• Patient.

• Communicative.

• Confident and comfortable speaking with customers.

• Able to handle angry or frustrated customers professionally and calmly.

• Thick-skinned and able to remain positive under pressure.

• Polite, friendly, and professional communication style.

• Proactive and able to take initiative without constant supervision.

• Comfortable working in a fast-paced environment.

 

Software & Tools:

• WhatsApp.

• Microsoft Excel.

• Workiz (preferred).

• Jobber (a plus).

• Tresta (a plus).

 

Schedule:

Monday, Tuesday, Wednesday, Thursday, Friday

08:00 AM - 06:00 PM CT

Weekends: Yes

45 hours per week

 

Salary and Benefits:

• Payment in USD or Local Currency according to candidate's preference.

• Full-time remote opportunity.