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Job Title: Virtual Assistant

 

About the Company:

Our client provides services to the trucking industry, focusing on compliance, screening, and administrative support.

 

Job Description:

Our client is seeking a Virtual Assistant to support various day-to-day tasks related to customer service, pre-employment screening, trucking compliance, and administrative functions. This role involves managing communications, tracking statuses, and maintaining accurate records within their systems.

The Virtual Assistant will also assist with subscription renewals, ensuring smooth processing and follow-up with carriers.

 

Responsibilities of the role:

• Monitor helpdesk tickets and respond to routine customer inquiries and status requests.

• Respond to routine text-message inquiries from carriers/drivers.

• Return and log voicemails.

• Proactively follow up with carriers and drivers to collect missing information or documents.

• Enter and process new orders into the CRM accurately.

• Track the status of drug tests, background checks, MVRs, and other screenings; follow up on anything pending.

• Request and collect missing applicant info needed to complete an order.

• File completed reports and documents into the correct customer records.

• Support the random drug & alcohol testing program: track selections, prepare notifications, log follow-ups.

• Support Clearinghouse and renewal workflows: send reminders, track responses, update records.

• Keep carrier and driver records accurate and current in the CRM.

• Assist with insurance-related administrative and coordination tasks.

• Maintain spreadsheets, clean up data, and keep trackers current.

• Provide general admin support to free up the core team.

• Work the renewal call/message queue — remind carriers of upcoming or unpaid renewals and help them pay or update their card.

• Flag carriers renewing soon with no valid card and reach out early.

• Confirm each renewal processed correctly (renewed, correct amount, certificate of enrollment delivered).

• Guide carriers through the online renewal wizard and collect updated info.

• Track the payment-recovery cadence and follow up on responses.

 

Required Experience and Qualifications:

• Experience in customer service and administrative support.

• Familiarity with CRM systems and helpdesk software.

• Strong organizational and time management skills.

• Ability to follow specific handling rules and guidelines.

 

Preferred Skills:

• Experience in the trucking or logistics industry.

• Proficiency in data management and spreadsheet software.

 

Personality:

• Detail-oriented and accurate.

• Proactive and self-motivated.

• Excellent communication skills.

• Reliable and responsible.

 

Software & Tools:

• Zoho CRM

• Zoho Desk

• JustCall (SMS/calls)

• Google Sheets/Excel

• Internal dashboards (training provided)

 

Schedule:

Monday–Friday

Aligned to Arizona business hours (6 AM–5 PM AZ)

 

Salary and Benefits:

• Payment in USD or Local Currency according to candidate's preference.

• Full-time remote opportunity.