Job Title: Customer Success Manager

 

Position Description:

We are seeking an enthusiastic and proactive Customer Success Manager (CSM) to join our team. In this role, you will serve as the primary liaison for revenue-generating accounts, helping customers unlock the full value of our products and services. You will play a vital role in building customer loyalty, driving adoption, and increasing retention and upsell opportunities.

 

About the Company:

Our client is a technology company dedicated to providing user-friendly solutions for the security industry. Built with a focus on real-world challenges, their software enables even the most technology-averse users to effectively manage their operations. They pride themselves on their excellent customer satisfaction metrics and a commitment to continuous innovation.

 

Availability:

• Full-time: Monday to Friday, 8 AM–5 PM CST

• May occasionally require weekend work

 

Key Responsibilities:

• Serve as the lead customer liaison for revenue-generating accounts, attending one-on-one meetings with strategic partners

• Build and maintain trusted adviser relationships with customers to identify upsell opportunities for additional products and services

• Oversee post-sales activities, ensuring customers experience tangible benefits from the solutions provided

• Develop and execute Customer Success Plans to drive adoption and value realization of the company's solutions

• Act as the voice of the customer by providing actionable feedback to internal teams

• Identify risks to customer success and collaborate with account teams to create and implement risk mitigation strategies

 

Required Experience and Qualifications:

• 3+ years of Customer Success or Inside Sales experience

• Proven ability to build deep customer relationships and manage accounts for sustained revenue generation

• Enthusiastic approach to customer engagement, with the ability to understand and address customer needs effectively

• Strong technical acumen, including experience with Google Workspace (preferred over Microsoft Office)

• Demonstrated ability to adopt and leverage web applications for customer success

• A strong desire for action and willingness to take initiative

 

Language Requirement:

• C2 Level of English proficiency

 

Preferred Skills and Experience:

• Familiarity with HubSpot CRM

• Experience working in a small business or startup environment

• Track record of increasing customer satisfaction, retention, and upsell for technology products

 

Compensation:

• Competitive salary paid in USD or Local Currency, according to your preference

• Commissions awarded per seating

• Additional incentives based on performance

 

Benefits:

• Paid Time Off (PTO): 10 days annually

• Paid Holidays: Local official holidays

• Lunch and Breaks: Paid

• Unpaid Leave: Available upon coordination

 

If you’re a driven professional who thrives on building relationships and delivering results, we encourage you to apply for this exciting opportunity!