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Job Title: Marketing & Administrative Assistant

 

About the Company:

Our client is a well-established hospitality consulting firm with nearly 30 years of experience helping restaurants, bars, hotels, and hospitality businesses across North America and the Caribbean. They specialize in restaurant startups, operational turnarounds, and consulting services, working with clients from initial inquiry through project completion.

 

Job Description:

We're looking for a proactive Marketing & Administrative Assistant to become a key member of our growing team. This role will begin by managing inbound marketing leads generated through Google Ads and our website, ensuring every potential client receives a prompt and professional response. As you become familiar with our business, you'll transition into a broader administrative role, serving as the owner's primary administrative support while coordinating day-to-day business operations. This is a long-term growth opportunity for someone who enjoys organization, customer communication, and taking ownership of important business processes.

 

Responsibilities of the role:

• Respond promptly to inbound website inquiries and phone calls.

• Follow up with prospective clients and qualify incoming leads.

• Schedule consultations and coordinate virtual meetings.

• Manage the lead intake process using the company's CRM system.

• Keep detailed records and ensure all client information is organized.

• Coordinate calendars and administrative schedules.

• Provide executive and administrative support to the business owner.

• Assist with customer communication throughout the sales process.

• Learn internal workflows and eventually help train another team member to take over marketing responsibilities.

• Support general administrative projects as the company continues to grow.

 

Required Experience and Qualifications:

• Previous experience in administrative support, executive assistance, customer success, or client services.

• Strong customer service and relationship-building skills.

• Excellent written and spoken English with a clear, easily understandable accent.

• Strong organizational and time management skills.

• Ability to learn new systems and processes quickly.

• Intermediate to advanced Microsoft Excel skills, including formulas.

• Comfortable using CRMs or willing to learn new software.

• Professional, dependable, and highly detail-oriented.

• Able to work independently from a quiet home office.

 

Preferred Skills:

• Spanish fluency is preferred but not required.

• Experience handling inbound sales or customer inquiries.

• Experience with hospitality, consulting, or professional services is a plus.

• Experience coordinating calendars and managing multiple priorities.

 

Personality:

• Organized, personable, and proactive.

• Enjoys speaking with customers, following up on opportunities, keeping systems organized, and taking on increasing responsibility over time.

• Eager to grow into a trusted administrative partner for the business owner while helping support the company's continued expansion.

 

Schedule:

Full-time (40 hours per week)

Remote

Work primarily during U.S. Eastern Time business hours

 

Salary and Benefits:

• Payment in USD or Local Currency according to candidate's preference.

• Full-time remote opportunity.