Job Title: Customer Support Representative

 

Position Description:

Virtustant is looking for a Customer Support Representative to join our team. This role requires a proactive and customer-focused professional who can effectively handle inquiries, resolve issues, and ensure a seamless customer experience. The ideal candidate will have strong communication skills, problem-solving abilities, and a dedication to providing top-tier customer support. This is an excellent opportunity to be part of a dynamic team that values customer satisfaction and efficiency.

 

About Virtustant:

Virtustant is a rapidly growing global staffing solutions provider dedicated to matching exceptional professionals with companies across various industries. Our mission is to connect businesses with the right talent to drive success and innovation. With a focus on quality, reliability, and efficiency, we strive to exceed the expectations of both our clients and candidates.

 

Availability & Work Schedule:

• Employment Type: Full-time
• Work Location: 100% Remote
• Work Hours: 9 AM – 5 PM EST (with flexibility upon coordination)

 

Key Responsibilities:

• Respond promptly to customer inquiries via email, chat, and phone.
• Provide accurate information about products, services, and policies.
• Troubleshoot customer issues and escalate complex problems to appropriate teams.
• Maintain detailed and accurate customer records using support tools and CRM systems.
• Identify and report trends in customer concerns to improve service offerings.
• Ensure customer satisfaction by following up on issues and providing timely resolutions.
• Assist with processing orders, refunds, and account-related requests.
• Collaborate with internal teams to enhance overall customer experience.

 

Required Experience & Qualifications:

• Previous experience in a customer service or support role.
• Strong verbal and written communication skills.
• Ability to handle a high volume of customer inquiries efficiently.
• Proficiency in using CRM software and support ticketing systems.
• Problem-solving skills with a customer-centric approach.

 

Preferred Skills:

• Previous experience in the recruitment or staffing industry is highly desirable.
• Experience working in remote customer support environments.
• Familiarity with automation tools like Zapier or Make.
• Knowledge of the staffing/recruitment industry is a plus.
• Multitasking abilities and excellent time management.
• Additional language proficiency is a bonus.

 

Compensation & Benefits:

• Weekly Payment: Paid in USD or Local Currency according to your preference.
• Work Mode: 100% remote position.
• Paid Time Off: 10 days annually.
• Paid Holidays: 6 total (3 fixed and 3 flexible).