Job Title: Bilingual Appointment Setter

 

About the Company:

Our Client supports healthcare professionals and patients by providing appointment management and scheduling services. They play a key role in ensuring seamless communication and coordination between physicians and their patients.

 

Job Description:

We are seeking a Bilingual Appointment Setter (English & Spanish) to assist physicians and patients with scheduling, follow-ups, and communication. This role is ideal for someone highly organized, empathetic, and skilled at customer service in a fast-paced healthcare environment.

 

Responsibilities:

• Manage physicians’ calendars, including appointments, medical shifts, and conferences.

• Confirm and book patient appointments via phone, email, text, or EMR systems.

• Make outbound calls to confirm appointments, follow up with patients, and manage cancellations or reschedules.

• Collect and update patient information in EMR/CRM systems.

• Verify insurance details and coordinate with insurance companies when needed.

• Support patient onboarding and follow-up, serving as a reliable point of contact.

• Maintain accurate appointment records using spreadsheets or CRM/EMR systems.

 

Required Experience and Qualifications:

• Bilingual: Fluent in English & Spanish (verbal and written).

• Clear, professional phone presence.

• Comfortable handling a high volume of inbound and outbound calls daily.

• Strong customer service skills: friendly, empathetic, and able to handle objections.

• Highly organized, detail-oriented, and able to manage multiple tasks.

• Proficiency with scheduling tools, CRM/EMR systems, Google Workspace, and VoIP phone systems.

 

Preferred Skills:

• Self-starter, proactive, and resourceful.

• Quick learner, adaptable to dynamic environments.

• Excellent listening and communication skills.

• Comfortable in a fast-paced setting with high patient interaction.

 

Personality:

• Strong interpersonal skills, with a focus on patient care.

• Able to work independently and collaboratively as part of a team.

 

Software & Tools:

• EMR/CRM systems

• Google Workspace

• VoIP phone systems

 

English Level:

Fluent in English and Spanish, verbal and written.

 

Schedule:

• Remote position.

• Fast-paced healthcare environment with daily provider and patient interaction.

• 9am-6pm PST, with potential for overtime, including Saturdays.

• 4 working days per week, 1 day as a backup and 2 days off on a rotating schedule / Sunday always off.

 

Salary and Benefits:

Payment in USD or Local Currency – Your Choice.