Job Title: Customer Service Representative (Part-Time)

 

About the Company:

Our client operates in the home improvement and roofing industry, providing fast and efficient roofing estimates and services to residential customers. The business focuses on generating and managing inbound leads, delivering quick estimates, and maintaining strong customer follow-up to maximize conversions.

 

Job Description:

Our client is seeking a Customer Service & Follow-Up Specialist (Part-Time) to support their sales process by engaging with inbound leads and ensuring consistent follow-up. This role is essential for converting interested prospects into customers by maintaining communication, updating records, and providing a positive customer experience. This is a part-time, flexible position with the opportunity to grow as the business expands.

 

Core Responsibilities:

• Conduct follow-up calls with customers who have requested roofing estimates.

• Engage in friendly, conversational communication to build rapport with prospects.

• Ensure customers have received estimates and answer general questions.

• Update and manage customer information in the CRM system.

• Schedule and track follow-ups based on customer interactions.

• Maintain accurate records of all communications and next steps.

• Escalate technical or detailed roofing questions to the appropriate person.

• Support overall lead management to avoid missed opportunities.

 

Required Experience and Qualifications:

• Some experience in customer service, sales, or call handling roles.

• Strong English communication skills (spoken and written).

• Comfortable making and receiving calls regularly.

• Basic experience with CRM systems (any CRM is acceptable).

• Ability to follow processes and stay organized with follow-ups.

 

Preferred Skills:

• Experience with CRM tools such as Zoho or similar platforms.

• Background in lead follow-up or inbound sales support.

• Ability to handle conversations naturally without sounding scripted.

• Basic understanding of sales processes or customer lifecycle.

 

Personality:

• Friendly, approachable, and easy to talk to.

• Good sense of humor and conversational tone.

• Naturally engaging voice and communication style.

• Organized and reliable with strong follow-through.

• Adaptable and comfortable in a growing business environment.

 

Software & Tools:

• Zoho CRM (or similar CRM systems).

• Communication tools for calls and follow-ups.

 

English Level:

C2

 

Schedule:

Part-time (10-15 hours a week), Flexible US CST

 

Salary and Benefits:

• Payment in USD or Local Currency according to candidate's preference.

• Performance-based bonuses tied to results.