Job Title: Intake Specialist

 

About the Company:

Our client is a wellness-focused practice providing therapy and counseling services to individuals seeking support for their mental health. They offer a compassionate and professional environment to help clients improve emotional well-being.

 

Job Description:

Our client is looking for a part-time Intake Specialist to support their team in providing an exceptional client onboarding experience. This role is ideal for someone detail-oriented, fluent in English, and experienced with behavioral health administrative systems.

 

Responsibilities:

• Handle incoming client inquiries via phone and email.

• Manage client intake process through SimplePractice.

• Assist with billing and payment follow-up.

• Maintain accurate and organized client records.

• Support the team with additional administrative duties as needed.

• Provide excellent communication and timely responses to client needs.

 

Required Experience and Qualifications:

• English level: C1, C2, or Native.

• Prior experience using SimplePractice is required.

• Proven experience in administrative or support roles, preferably in a healthcare or mental health setting.

• Strong verbal and written communication skills.

• Available for part-time work (15 hours per week).

 

Preferred Skills:

• Experience managing or supporting social media accounts.

• Familiarity with client intake or customer service processes in wellness or clinical environments.

 

Personality:

• Organized and detail-oriented.

• Empathetic and professional in communication.

• Proactive and able to manage tasks independently.

• Discreet and respectful of client confidentiality.

 

Software & Tools:

• SimplePractice.

• Google Workspace (Docs, Sheets, Gmail).

• Communication platforms (e.g., Zoom, phone systems).

 

English Level:

C1, C2, Native.

 

Schedule:

9 - 12 EST.

 

Salary and Benefits:

• Payment in USD or Local Currency according to candidate's preference.

• Flexible part-time schedule.