To apply, you will only have to fill a short form on our website that will take you less than 5 minutes.

Job Title: Service Coordinator

About the Company:

Our client is a plumbing and construction company based in Texas.

Job Description:

Our client is looking for a bilingual (English/Spanish) Service Coordinator to manage inbound customer calls, coordinate technician dispatch, and handle permits, inspections, and invoicing. This is a client-facing role that requires clear communication in both English and Spanish, strong organizational skills, and the ability to stay calm under pressure during service emergencies.

Responsibilities of the role:

• Answer inbound calls from customers requesting local plumbing service, following the company's script and pricing structure

• Coordinate and dispatch technicians promptly, especially for urgent situations (water leaks, gas line issues, etc.)

• Generate and send invoices through the company's CRM, confirming payment before dispatching a technician

• Register the company as a general contractor in cities where not yet registered, and submit permit applications

• Communicate directly with the business owner and office manager to keep projects and service calls on track

• Support general administrative and office tasks as needed

Required Experience and Qualifications:

• Fluent, clear communication in both English and Spanish

• Experience in dispatch, scheduling, or customer service for service-based companies (plumbing, HVAC, or similar trades strongly preferred)

• Comfort handling time-sensitive and emergency situations with a calm, solution-oriented approach

• Experience with invoicing/CRM systems

• Reliable home office setup: quiet workspace and own computer

Preferred Skills:

• Basic bookkeeping knowledge (QuickBooks Online)

Personality:

• Calm, solution-oriented approach

Software & Tools:

• CRM systems

• QuickBooks Online (preferred)

Schedule:

Full-time

Salary and Benefits:

• Payment in USD or Local Currency according to candidate's preference.

• Full-time remote opportunity.