Job Title: Collections Agent

 

About the Company:

Our Client is focused on providing financial solutions and services to various merchants, ensuring efficient transaction processes and maintaining strong client relationships.

 

Job Description:

Our Client is seeking a personable and persistent Collections Agent to manage automated daily ACH/withdrawal exceptions and contact merchants to resolve declined payments while maintaining positive client relationships. The position starts as part-time, with the potential for strong performers to transition to full-time after one month.

 

Responsibilities:

• Monitor daily automated dashboard of merchant clears/declines and review decline reasons (e.g., insufficient funds, closed account).

• Execute outreach cadence: phone calls, emails, SMS based on decline reasons using automated templates.

• Call merchants to understand issues, negotiate payment remedies or temporary arrangements, and secure recoveries.

• Escalate accounts when necessary and document outcomes in CRM.

• Be persistent in outreach and adapt approach to borrower temperament.

• Perform light administrative support: appointment scheduling, follow-ups, basic data entry.

• Use internal platforms/portals, Excel, and AI tools (e.g., ChatGPT) to draft correspondence and streamline workflows.

 

Required Experience and Qualifications:

• Excellent spoken and written English required.

• Comfortable and confident on the phone; able to build rapport quickly.

• Resilient temperament and able to handle occasional hostility with professionalism.

• Strong interpersonal skills; empathy and a customer-first mindset.

• Reliable, punctual, and self-motivated.

• Proficient with CRMs, web platforms, and basic Excel.

• Prior collections, customer service, or debt-recovery experience preferred but not required.

 

Preferred Skills:

• Bubbly, friendly personality that puts merchants at ease.

• Good judgment to propose reasonable payment arrangements.

• Team player; open to feedback and iterative process improvements.

 

Personality:

• Bubbly and friendly demeanor.

• Strong judgment skills.

• Team-oriented mindset.

 

Software & Tools:

• CRMs

• Web platforms

• Basic Excel

• AI tools (e.g., ChatGPT)

 

English Level:

C2, Native

 

Schedule:

9-1 EST

 

Salary and Benefits:

• Payment in USD or Local Currency according to candidate's preference.