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Job Title: Account Manager – SaaS / Nonprofit Software

 

About the Company:

Our client is a growing software company that provides a technology platform designed to help nonprofit organizations better serve their communities. The company is expanding its customer base and is looking for a proactive Account Manager to strengthen client relationships and provide consistent, personalized support.

 

Job Description:

The Account Manager will be responsible for maintaining strong relationships with existing clients, regularly checking in with them, identifying questions or concerns, and making sure they feel heard and supported. This is a highly client-facing role focused primarily on phone and email communication. The position will begin part-time with a flexible schedule and has the potential to grow into more hours and additional responsibilities, including appointment setting and sales support.

 

Responsibilities of the role:

• Regularly call existing clients to check in and maintain strong relationships.

• Proactively identify client questions, concerns, and opportunities before they become issues.

• Respond to inbound customer emails in a timely and professional manner.

• Make clients feel heard, supported, and connected to the company.

• Follow up consistently on open questions, requests, and customer needs.

• Document customer conversations and communicate relevant information to the internal team.

• Escalate technical or product-specific questions to the appropriate team members.

• Learn the nonprofit sector, relevant terminology, and the company's software platform.

• Participate in customer and sales meetings as the role develops.

• Potentially support appointment setting, sales calls, and other business-development activities over time.

 

Required Experience and Qualifications:

• Strong English communication skills, both verbal and written.

• Confident, friendly, and professional phone presence.

• Excellent customer-service and relationship-building skills.

• Reliable, accountable, and consistent with follow-ups.

• Proactive approach to communication—you don't wait for customers to come to you.

• Ability to learn new software, processes, and industry terminology quickly.

• Comfortable working independently in a remote environment.

 

Preferred Skills:

• Previous experience in account management, customer success, customer service, client relations, or a similar role.

• Experience working with SaaS or software companies.

• Experience with nonprofit organizations or familiarity with the nonprofit sector.

• Bilingual English/Spanish communication skills.

 

Personality:

• Confident without being pushy.

• Genuinely cares about customers.

• Takes ownership of their work.

• Comfortable speaking with clients regularly.

• Asks good questions.

• Follows up diligently.

• Ensures nothing falls through the cracks.

• Strong work ethic.

• Professionalism.

• Willingness to learn.

 

Schedule:

Part-time to start, approximately 10 hours per week.

Flexible schedule.

Potential to increase to approximately 20 hours per week and eventually full-time.

Target start date: around September 15.

 

Salary and Benefits:

• Payment in USD or Local Currency according to candidate's preference.

• Full-time remote opportunity.