Job Title: Intake Specialist

 

About the Company:

Our Client is a growing moving services company that supports customers with local relocations, coordinating logistics, scheduling, and high-quality customer care.

 

Job Description:

Our Client is seeking a full-time Bilingual (English–Spanish) Assistant to manage incoming calls, coordinate moving appointments, and handle customer information. This role requires someone highly organized, responsive, and comfortable managing logistics while speaking with leads and customers.

 

Responsibilities:

• Answer inbound calls from potential and existing customers.

• Communicate clearly in both English and Spanish.

• Schedule and confirm moving appointments.

• Collect and organize customer details related to moving logistics.

• Provide timely updates and follow-ups to clients when needed.

• Maintain accurate records of customer information.

• Support daily operational tasks as requested by management.

 

Required Experience and Qualifications:

• Bilingual proficiency: English and Spanish.

• Experience in customer service, call handling, or administrative assistance.

• Strong communication and organizational skills.

• Ability to work full-time, 8 hours per day, Monday to Sunday, from 9:00 a.m. to 5:00 p.m. EST.

• Comfortable managing multiple tasks and speaking with customers throughout the day.

 

Preferred Skills:

• Experience in logistics, scheduling, or service-based businesses.

• Familiarity with phone systems or CRM tools.

• Ability to handle customer inquiries with professionalism and patience.

 

Personality:

• Detail-oriented and highly organized.

• Friendly, patient, and service-focused.

• Reliable, punctual, and able to work independently.

• Strong problem-solving mindset.

 

Software & Tools:

• Basic CRM or customer management platforms.

• Call handling systems.

• Standard office and communication tools.

 

English Level:

C1, C2, Native

 

Schedule:

9 to 5 EST

 

Salary and Benefits:

• Full-time position.

• Payment in USD or Local Currency according to candidate's preference.