Job Title: Appointment Setter

 

Position Description:

We are seeking a motivated and customer-focused Appointment Setter / Administrative Support Specialist to manage inbound and outbound calls, track leads, and provide administrative support for a rapidly growing bath remodeling company. This is a full-time, remote opportunity for a professional with excellent communication skills and a strong attention to detail.

 

About the Company:

Our client is a leader in premium remodeling with a large network of franchises across North America. They are dedicated to delivering exceptional customer experiences through a combination of expertise, professionalism, and personalized service. This role offers the opportunity to be part of a supportive team committed to long-term growth and success.

 

Schedule:

• Full-Time: 40 hours per week.

• Core availability: 8:30 AM – 8:00 PM EST, with flexibility to handle incoming calls on weekends as needed.

 

Key Responsibilities:

• Lead Management: Respond promptly to leads from various sources, introducing the company and scheduling meetings.

• Outbound Calls: Make 30–40 calls daily to confirm appointments, follow up on leads, and support sales initiatives.

• Customer Relationship Building: Engage with customers to understand their needs, handle objections with care, and establish trust.

• CRM & Data Entry: Track lead activity in the internal CRM system. Log sales progress, follow-ups, and outcomes.

 

Requirements:

• Proficiency with Excel for tracking and reporting.

• Familiarity with CRM systems (training on internal systems provided).

• Strong communication and interpersonal skills.

• Compassionate and professional approach to handling objections.

• Exceptional organizational and multitasking abilities.

 

Language Requirement:

• C1 level of English proficiency.

 

Preferred Skills:

• Experience in appointment setting, lead generation, or customer support.

• Familiarity with social media platforms and content management.

• Administrative or bookkeeping experience, especially with expense tracking and reporting.

 

Compensation:

• Competitive pay with commissions for scheduled appointments and completed sales.

 

What We Offer:

• A fully remote position with flexible scheduling within the designated hours.

• Long-term growth and career development with a supportive team environment.

• Comprehensive training programs and resources to help you succeed in your role.

 

If you’re passionate about customer service, enjoy building relationships, and excel in a fast-paced environment, apply today to join a growing and innovative team!