Job Title: Intake Specialist

 

About the Company:

Our Client provides immigration consulting services, assisting individuals seeking to immigrate to the US. The company offers a range of services including help with immigration courts, criminal cases, DUIs, asylum applications, citizenship applications, and green card applications.

 

Job Description:

Our Client is looking for an Intake Specialist to join their team. This role involves managing leads from marketing efforts to ensure effective communication and appointment scheduling for potential immigration clients.

 

Responsibilities:

• Handle inbound and outbound client communications
• Schedule appointments for clients with the sales team
• Conduct initial consultations and qualify leads
• Maintain records in the CRM system
• Follow up with clients regarding appointments and services

 

Required Experience and Qualifications:

• Previous experience in a sales or client service role
• Familiarity with immigration processes or legal services is a plus
• Strong communication skills in both English and Spanish

 

Preferred Skills:

• Comfortable with virtual communication tools (video calls and phone calls)
• Experience with CRM systems, specifically Go High Level
• Ability to multitask and manage multiple clients simultaneously

 

Personality:

• Charismatic and customer-focused
• Comfortable in a sales-oriented environment
• Good listening skills to understand client needs

 

Software & Tools:

• CRM: Go High Level
• Communication tool: UMA for phone calls

 

English Level:

C1

 

Schedule:

10am - 6pm EST

 

Salary and Benefits:

Payment in USD or Local Currency according to candidate's preference. Payments will be made on a weekly or bi-weekly basis.