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Virtustant 18 hours ago
·98 applicants
Work Type: Part-time
Recruitment Team
Lizette Luque
William HermesDescription
Job Title: Customer Service Representative
About the Company:
Our client is dedicated to providing exceptional service and support to ensure customer satisfaction. They focus on delivering efficient and effective solutions for various customer inquiries and concerns.
Job Description:
Our client is seeking a detail-oriented and empathetic Customer Service Representative to handle order problem-solving tasks. This part-time role requires you to work 3-4 hours a day from 12-4 pm EST. You will be responsible for addressing customer issues related to order processing, ensuring a smooth and satisfactory resolution.
Core Responsibilities:
• Respond promptly to customer inquiries regarding order issues.
• Investigate and resolve order discrepancies and problems.
• Communicate effectively with customers to provide solutions and updates.
• Collaborate with internal teams to facilitate swift problem resolution.
• Maintain accurate records of customer interactions and resolutions.
Required Experience and Qualifications:
• Previous experience in customer service or order management.
• Strong problem-solving skills and attention to detail.
• Excellent communication skills, both written and verbal.
• Ability to work independently and manage time effectively.
Preferred Skills:
• Familiarity with order management systems.
• Experience in a fast-paced customer service environment.
Personality:
• Empathetic and patient when dealing with customer concerns.
• Proactive and solution-oriented.
• Strong interpersonal skills and a positive attitude.
Software & Tools:
• Proficiency in using customer service and order management software.
English Level:
C2
Schedule:
12-4 PM EST
Salary and Benefits:
Payment in USD or Local Currency according to candidate's preference.